Coverage and cost, made clear
We want cost to be one less thing you have to worry about before your first session. Here's what we can tell you up front — and what's worth confirming directly with us or your insurance carrier.
Insurance
Heart 2 Soul Counseling is in-network with the following insurance carriers at the practice level. Participation still varies by individual clinician and by plan — not every therapist is in-network with every carrier.
Self-Pay
Self-pay is accepted for anyone who prefers not to use insurance, whose plan isn't in-network with their chosen clinician, or who prefers the additional privacy that comes with not billing insurance.
Sliding-Scale Program
A limited number of sliding-scale spots are available for clients experiencing financial hardship. Eligibility criteria and application details are shared as part of client onboarding.
Cancellation & No-Show Policy
Late cancellations made within 24 hours of the scheduled appointment are subject to a $25 fee. No-shows are subject to a $50 fee.
HSA / FSA Cards
Heart 2 Soul Counseling accepts HSA and FSA cards. A separate credit card must be kept on file, since HSA/FSA cards cannot be charged for late-cancellation or no-show fees.
Good Faith Estimate
Under the No Surprises Act, clients who are not using insurance (or who choose not to submit a claim to insurance) have the right to receive a Good Faith Estimate of expected charges before treatment begins. You can request one at any time — before scheduling, or before any appointment. See our Good Faith Estimate page for full details.
At a Glance
Fees shown per clinician may vary — check individual therapist profiles for specifics once confirmed.
Your Right to a Good Faith Estimate
If you do not have insurance or are not using insurance to pay for your care, you may have the right to receive a Good Faith Estimate explaining the expected cost of your services.
For additional information about your rights under the No Surprises Act, visit the Centers for Medicare & Medicaid Services.
Learn About Your Billing RightsNational Health Service Corps Site
Heart 2 Soul Counseling is an approved National Health Service Corps (NHSC) site. As an NHSC-approved site, we are committed to supporting access to behavioral health services in our community.
Frequently asked questions
How do I find out if my insurance is accepted by a specific therapist?
Insurance participation is listed on each therapist's profile page, but we recommend confirming directly with us and with your insurance carrier before your first session.
What if my therapist isn't in-network with my insurance?
You can choose to pay self-pay rates, ask about out-of-network reimbursement (some plans offer this), or discuss the sliding-scale program with our team.
Can you provide a superbill if my insurance is out of network?
Yes. A superbill can be provided for clients who wish to submit out-of-network claims to their insurance carrier.
Do you accept HSA or FSA cards?
Yes. A separate credit card must also be kept on file, since HSA/FSA cards cannot be charged for late-cancellation or no-show fees.
What happens if I miss or need to cancel an appointment?
Late cancellations within 24 hours of the scheduled appointment are subject to a $25 fee. No-shows are subject to a $50 fee.
Questions about cost before you reach out?
Our team is happy to talk through insurance and fees before you schedule anything.